5 Easy Steps to Enhancing Your Security Guard Service
What we have discovered is that most security guard companies are capable of supplying the support that property supervisors want, but also often do not due to a lack of ongoing excellent management processes.
Safety guard companies are unlike any vendor that a property manager usually hires. If you employ a painter, then you can see whether they are doing their jobs by taking a look at the walls. But when you employ a security guard business, how often can you see if the guard company is doing their job which includes running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your defenses. In most cases they likely are, but it’s crucial to implement a method of verification and quality management to ensure that problems associated with the lack of performing these jobs do not begin to occur.
In this article we will discuss five (5) easy actions to improving your security guard service and attaining everything you imagine as your ideal building site security guard.
Display Your Guards Qualifications
In most nations, guards have been mandated to have a predetermined level of training before they can begin working as security guards. If your state is one of those states, ensure that your security guard company is compliant.
If you are in a country where there are no state requirements for guard certification, then investigate the type of training that is being supplied by your security provider and ask yourself does it seem decent.
It is also the security guard firm performing background and drug screenings on all of your defenses BEFORE they send them to your own property? If they’re, they ought to be supplying you with verifications. If not, why?
Another excellent way to display if the guard is a fantastic fit for your house is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This initial dialogue will tell you a good deal about what to expect from that shield and it gives you a chance to ask a different shield if you think that it is necessary.
Evaluate Guard Training
Though most security guard companies have a very comprehensive orientation that introduces every shield to the business itself, in several circumstances the shield’s orientation to his assigned land is not as complete. We predict the orientation to the assigned land”Website Specific Training”. Find out what your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each officer educated?
• Just how long can the security firm double lender?
Determine the response to every one of these questions and make sure that they fit with what you feel is adequate. You should even consider sitting in on your security guard company’s orientation and your site special training to get an understanding of what goes on preparing a shield to operate in your premises.
Review Your Guard’s Supervision
Protect supervision is one of the more important factors of good security guard support. When security companies provide poor supervision, there is not enough emphasis placed on preventing errors, problems, and complaints. Deficiency of supervision also removes the opportunity for the guard to learn and better understand their duties. If the guards aren’t being supervised, they begin to feel that their work is not important and they begin to see themselves as not as a region of the security team. When guards do not feel like part of your team it typically leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Based on the arrangement of your contract, on-site supervisors may not be included. If your contract does not demand onsite oversight, how can your security guard firm remotely oversee its defenses? Outside of the Standard security firm field manager spot checks, the two methods of remote supervision that prove most effective are:
In case your guards are required to produce rounds of your premises, then a method for tracking them while on duty is essential. Officer Tour Tracking Systems provide a remote way of monitoring the guards while they’re on your premises. These tracking systems permit the security guard business to track the time and log the activity of the guards while they’re making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that empower the security guard firm to quickly get an understanding of if the guard is making rounds. The property manager should also be given with an abridged version of those reports. Producers of these systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have discovered that using a method for guards to check in frequently with the security guard provider provides a way of making sure that each guard is secure and alert. Using guards check-in frequently together with the security guard business, at least every 30 minutes, guards feel that their safety is important and that being awake and attentive is an important part of their job.
Expand Your Favorite
After hours inspections of your defenses are always great ways of finding out exactly what is occurring with your security as you aren’t there. Through these inspections, make sure that you ask your security guards questions regarding their duties and responsibilities to ensure that they know their jobs. In fact, we suggest having your security guards audited regularly, officially (i.e. post inspection) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be sure that the consultant is not really a security guard business. If that’s the case, your audit is guaranteed to develop problems with your current security guard business.